Cancel My AOL Account

There's a story that's been making the rounds for the last week or so about a guy named Vincent Ferrari who decided that he wanted to cancel is AOL account. He really wasn't using it much anymore and thought he would save himself an extra bill to pay every month by cancelling his account. He really didn't think it would be that difficult, but he was wrong. Vincent called AOL customer service and reportedly spoke to a young man named John. The conversation began easily enough with Vincent asking John to cancel his AOL account. John did not comply, at least not right away. What ensued between Vincent and John was a twenty minute conversation as to why Vicent wanted to cancel his account. Apparently, this customer service representative was quite miffed that Vincent wanted to cancel his account and asked a slew of questions as to why Vincent wanted to cancel his account. Was there a problem with the account, did he not like the services offered, was there anything in the world John could do to persuade Vincent not to cancel? More than several times during the conversation, Vincent asked John to please just "cancel my AOL account", but John would still not comply. At one point, John asked Vincent if he could put his dad on the phone. Vincent found this very amusing since Vincent is a thirty year-old man who certainly didn't need his father's permission to cancel this or any other account. After what seemed like the longest customer service phone call in creation, Vincent's account was finally cancelled and John eventually was fired. Apparently, Vincent wrote about his phone call on his blog and received so much attention that it made CNN Headline News so AOL really had no other choice but to fire John. The also issued a statement about how their customer service representatives were trained to respond to the needs of customers, blah, blah, blah. Frankly, I'm even impressed that Vincent was actually able to get a realy, live person on the phone. The various times I've attempted to call AOL, I never actually made it all the way to a real, live person so Vincent should consider himself lucky!